Frequently Asked Questions
Company&Capabilities
Samples & Customization
Orders & Production
Shipping & Delivery
Shipping & Payment Terms
Service & Support
Company & Capabilities
Can FUXIANG Handle Large Orders?
Yes, our factory has substantial production capacity with an annual output of up to 200 million pairs.
What Is Your OEM/ODM Process?
Our OEM/ODM process is designed to ensure smooth collaboration and consistent quality:
- Submit an inquiry or sample request.
- Share your design requirements; we prepare 2D drawings covering patterns, materials, logos, and packaging.
- Confirm the sample design.
- Develop new molds based on the approved design.
- Review and approve test samples.
- Place the bulk production order.
- Arrange mass production according to confirmed specifications.
- Package and ship the finished products.
This streamlined workflow enables us to deliver customized footwear components aligned with your requirements.
Where Are Your Products Manufactured?
Our products are manufactured in our modern facilities located in China, Vietnam, and Indonesia. We flexibly allocate production capacity to meet diverse customer requirements.
Do You Offer OEM and ODM Services?
Yes, we provide full OEM/ODM customization, including design, materials, colors, and functional requirements tailored to customer specifications.
Which Certifications Do You Hold?
Our certifications and compliance programs include Global Recycled Standard (GRS), Higg Index, ISO 13485:2016, and Cascale (formerly SAC). Third-party testing and audits are conducted by Intertek and SGS. CE certification is available upon request.
What Is Your Product Range?
We manufacture core footwear components, including insoles, midsoles, 5D heel counters, 3D eyelets, and uppers. In addition, we produce non-footwear products such as sports padding accessories, yoga mats, eye masks, and foam surfboards.
Samples & Customization
How Do You Ship a Sample?
Samples are usually shipped by air via DHL, FedEx, UPS, or TNT.
How Can I Get Samples? Are They Free?
Please contact us by email to request samples. The first sample is provided free of charge; shipping costs are borne by the customer.
Orders & Production
Do You Have the Products in Stock?
Most of our products are manufactured to order. However, limited stock may be available for standard items.
How Do You Guarantee Product Quality?
We implement strict quality assurance and quality control standards to ensure all products meet your requirements. Inspections are conducted based on agreed specifications, and third-party testing reports can be provided upon request. Samples are also available for customer testing prior to shipment.
What Is the Standard Packaging for Your Products?
We typically use cartons and transparent PE bags for standard packaging. Customized packaging solutions are also available upon request.
What Is the Production Lead Time?
Lead times vary depending on order type and production location:
Standard stock items:
– 3–5 business days within China
– 7–15 business days for shipments from Vietnam or Indonesia (subject to customs clearance)
Custom orders:
– Sample lead time: approximately 15 days
– Mass production: 30–45 days for orders below 500,000 pairs
What Is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 pairs. Flexibility may be considered depending on product complexity and project requirements.
Shipping & Delivery
Which Shipping Method Should I Choose?
For regular orders, sea freight is generally more cost-effective, with transit times of 15–30 days. For small or urgent orders, air freight provides faster delivery within 5–7 days.
What Shipping Methods Do You Offer?
We primarily provide sea freight and air freight for international orders. LTL and other options are available for regional or domestic deliveries.
How Is Shipping Cost Calculated?
Shipping costs are calculated based on the shipping method, order volume, weight, and destination. Please contact us with your order details for an accurate shipping quote.
Where Do They Ship From?
Orders are fulfilled from our manufacturing facilities in China, Vietnam, and Indonesia, with the shipping origin selected to optimize delivery speed and cost.
Shipping & Payment Terms
What Shipping Terms Does FUXIANG Offer?
We offer various shipping terms, including Door-to-Door, FOB, and CIF, depending on customer requirements.
What Kinds of Payment Methods Do You Accept?
We primarily accept Telegraphic Transfer (T/T). A 30% deposit is required in advance, with the remaining 70% balance payable before shipment.
Service & Support
What After-Sales Support Do You Provide?
We provide comprehensive after-sales support regardless of order size, promptly addressing any quality or delivery-related issues.
Do You Support Small Businesses and Startups?
Yes. Our flexible MOQs and responsive support allow us to work effectively with small brands and early-stage businesses.
